customer service

In order to fulfill our customer order requests and ensure that you receive your cashmere treats, we require a number of personal details, including your name, address, email address and contact number. But don’t worry - we store all of your personal details in a very safe and secure environment. Your details are saved in an encrypted format which keeps them secure and can give you peace of mind that we are taking your privacy very seriously. 

For more information, please refer to our Privacy Policy.

At Gocashmere you can choose from the following payment methods: Mastercard, VISA, American Express, KLARNA, PayPal, iDeal (Netherlands), Bancontact (Belgium).

Once your payment has been accepted by our payment service provider, your order will be processed by us and you will receive an order confirmation by e-mail. Click here for a complete overview of all payment methods.

To ensure your payment security, Gocashmere has an SSL protocol implemented on our website. This helps us to encrypt information that goes through to our website, such as credit card details and sensitive data that our customers provide during the checkout process, to ensure maximum security. 

Shipping internationally? For more information about our Gocashmere shipping destinations and costs, please visit our Shipment Information page.

For more information about delivery costs, simply visit our Shipment Information page to find out more about how to qualify for free product shipping. Please note that a minimum order amount may apply.

Absolutely. If you are looking to send a gift to someone special or just crave the convenience of your deliveries coming to your office, we can deliver your order to a location of your choice. Simply fill in your preferred delivery address during the checkout process and we’ll send your items to the address provided. 

Got a PO box? Unfortunately we can’t deliver to PO boxes, so make sure you provide an alternative address to avoid missing out on your cashmere luxuries. 

We hope that you are happy with your Gocashmere order, however if it is the wrong size, wrong colour or just not really "you", we would like to offer you a return. Simply return the item to us in its original, unused condition within 14 days of receiving your order.

Please note, after 14 days the sale will be irreversible. To notify us of a returns order, please contact us or visit our Returns page for more information.

No, we do not add additional charges to returned items, provided that you follow the returns instructions provided by Gocashmere. You can return your garment by visiting our contact us page to let us know you will be returning your items. 

For more information on our returns policy please visit our Returns page. 

We are not currently able to exchange your orders for any other garments, colors or sizes. To keep things simple, we recommend that you return the original garments that you purchased and place a new order for the items you would like to receive. This is the quickest and easiest way to receive your new clothing. For more information, take a look at our Returns page. 

Gocashmere guarantees that all of our products satisfy the demands which can reasonably be expected from purchasing our garments. If a product fails due to a manufacturing defect, please get in touch with us as soon as possible and we will either replace the product or credit the product at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use. 

For any justified complaints resulting from production issues, please visit our Complaints Procedure for further information. 

Issues with your order? Don’t fret - we’ve got you covered. 

Our customer service team is on hand to help you with your cashmere queries, questions and problems. Please contact us.

For complaints, please visit our Complaints Procedure page. 

You can apply your promotional code to your shopping bag. All you need to do is enter your code and hit the “Apply coupon” button and your code will be applied to your Gocashmere order. 

If the code is not working, please make sure that you have entered the code correctly and that the promotional code has not expired. If the code is still active and you are unable to apply it to your order, please visit our contact us page to speak with our customer service team for further assistance. 

Sign up for our Gocashmere newsletters for a 10% off exclusive promotion.

Why not check your junk folder for our initial Gocashmere emails - they may have been mistaken for spam. If that’s the case, then simply mark “not spam” to avoid missing out on our future correspondence. 

Please note Gocashmere discount codes are sent to first-time email subscribers only. If you resubscribe after unsubscribing, unfortunately you won't receive a new discount code.

Still having issues? If you haven't received a confirmation with your discount code simply contact us to get in touch with our customer service team. 

Of course - You can find our guide to finding your perfect cashmere fit in the Size Information section of our website. 

Sending a loved one a gift? Why not send the planet a little love too. We are passionate about presenting our cashmere in a sustainable way - that’s why our cashmere garments are packaged in beautifully wrapped eco-friendly and biodegradable packaging, ideal for spreading some sustainable love. Please see our stance on Sustainibility for more information. 

We have made an incredible effort to provide accurate garment colours on our Gocashmere website. That being said, the colour of your product may vary slightly depending on the quality of your computer monitor and the colour that it displays. We therefore cannot guarantee that your monitor’s colour display will accurately show the intended colors in their true form, as each screen or device may show something slightly different. 

Can I wash cashmere items myself?By giving your cashmere special care and attention, it will stand the test of time. Our cashmere can be hand washed or dry cleaned - the choice is yours. If you are looking to hand wash your garment, you can find our simple but effective instructions on our cashmere Care Instructions page.